Returns & Exchanges

At UTEX, we want you to love your home furniture and organization solutions, which is why we offer a 30-day return policy for items in their original packaging. Please ensure all parts and assembly instructions are included to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to start the process and receive a return authorization.

2

Pack Your Items

Carefully disassemble your furniture and place all components back into the original shipping box with protective padding.

3

Ship It Back

Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing