Frequently Asked Questions

Everything you need to know about shopping with UTEX for your home essentials.

What is the standard shipping time for furniture and decor?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on UTEX products?

Yes, we offer a 90-day limited warranty on all furniture items covering manufacturing defects in materials and workmanship under normal household use.

What is your return policy for home goods?

We offer a 30-day return window for items in their original packaging and unassembled condition. Please note that return shipping costs may apply unless the item arrived damaged.

Are your products easy to assemble?

All UTEX products come with detailed, step-by-step instruction manuals and all necessary hardware. Most items can be assembled by one person in under 30-60 minutes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.